HELI-KRAFT SHOPPING CART POLICIES - Updated 31st May 2016
PAYMENT FOR ORDERS
Heli-Kraft Online currently accepts the following payment methods:
While we do try to maintain a full inventory of items on our web site, in the event an item you wish to order is not in stock, you will be able to still complete your checkout and make the payment. The system may inform you which are the out of stock items. We will try to complete your orders soonest possible and have it shipped. In the unlikely event that something you bought becomes out of stock or due to some unforeseen circumstances are not available, we will email you a ticket from the helpdesk system to inform you of this.
We only charge a shipping charge once per order and will not charge you twice for orders containing backorders. You may cancel your backorders or request a refund for the backordered items at any time before your order is ready to ship. Please contact us prior to do this.
HeliKraft Online ships to all destinations covered by the EMS Postal Network. Orders which do not exceed the maximum dimensions and weight of the packaged box size restrictions as imposed by your local postal authority can be shipped to all International countries. Where the orders exceed the box size restriction, we will email you to propose other options. The current weight limit for all orders is 20 kgs (kilograms). Should your order be heavier than this limit, we will email you to propose other shipping solutions, some of which, may increase the shipping cost for you.
It is useful to note that most of all orders are shipped from Asian regions so shipping duration should take this in consideration.
LIMITS OF RESPONSIBILITY
We accept no responsibility for crash damage and/or loss of kits, engines, accessories, etc. incurred during operation of a radio-controlled model. In most cases it is very difficult or impossible to determine whether crash damage was actually due to radio equipment failure or to operator error. Also, we cannot be held responsible for any purchased components that are incorporated into radio systems or problems caused by incompatibility between radio components, parts, and repairs not completed by manufacturer. We also cannot be held directly responsible for quality issues of equipment, change in product appearances or spares provide by the manufacturers which are listed on our shopping cart.
All of the products we sell are intended for retail consumption by our customers and are not intended for resale.
All prices, pictures and descriptions on this site and all other Heli-Kraft's articles are subject to change. HeliKraft Online maintains no responsibility for inadvertent errors. In the event of typographical errors on our site, Heli-Kraft reserves the right to cancel or refuse orders at its sole discretion.
PROMOS AND SPECIAL OFFERS
Occasionally, we may have some promos or special offers which may include free shipping. In such cases, we reserve the right to choose the most economical method to ship orders and are subject to the disgression of the management. The shipping method you select during such free shipping offers will not be considered if there is a cheaper method.
REFUNDS AND RESTOCKING FEE
Refunds are subject to the disgression of the management. Such refunds for any returned or unable to deliver package will be minimally subjected to shipping fees and a 10% restocking fee.
BUSINESS CONTACT INFO
P.O. BOX 3-1 SANCHONG
TAIPEI COUNTY 24199
Please note as we only operate a mail order service, the service numbers above may not be manned at all times. If it is urgent, leave your telephone number and a short message and our sales reps will get back to you soonest they are available or you can use the same number to send us a fax.
Orders are shipped from Asia, so please consider the shipping time involved.
Please contact us if you require more information